Terms of Use

Patient Portal Terms and Conditions


Welcome and thank you for visiting Sinai Health System’s MySinaiHealth.org ("Website"). We are pleased to offer you access to the Website, which will allow you to review portions of your medical records from Sinai Health System Affiliates*, schedule appointments, pay bills, register, send secure messages and access other information including: text, graphics and audio/visual files.(collectively, the "MATERIALS"). To access the Website, you must accept the Terms of Use.

Terms of Use, Acceptance of Terms of Use, Privacy and Termination

Please read this entire document carefully.  By accepting these terms and conditions, you are indicating that you read, understand, and agree to them.  Sinai Health System may change the Terms of Use at any time. If Sinai Health System makes material changes, we will post a notice on the homepage of MySinaiHealth.org. Your continued use of our Website constitutes your acceptance to the most recent Terms of Use.  The Sinai Health System Notice of Privacy Practices is attached to these Terms of Use and is being provided as required by the Health Insurance Portability and Accountability Act (“HIPAA”). If you wish to receive a paper copy of this Notice contact the Corporate Compliance Office.   Sinai Health System respects the privacy of your health information and will keep your health information private.

You agree to use the MySinaiHealth.org Website only for lawful purposes. You may discontinue use of the Website at any time. Your access to the Website may be terminated without notice from Sinai Health System if you fail to comply with the Terms of Use.

Accessing the Website

1.       Age.  A person must be at least 18 years of age to open a MySinaiHealth profile. 

2.       Passwords and User Names. You will choose your password and user name. Do not share them with anyone, as anyone with this information can view your medical record and could pretend to be you. If you believe someone may know your password or user name, immediately change your password by going to the “My Profile” section and following the instructions.

3.       Accessing a Medical Record. Through the Website, you may access portions of your electronic medical record, including your lab results and discharge instructions. You may also request a copy of your record or a medical test result. You must enroll in electronic medical records to have such access. Such access may facilitate more efficient treatment decision making and health related planning.

Medical Disclaimers


The content of the Website is for informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment and that NO medical advice is being offered on this website. You are encouraged to develop a professional relationship with medical practitioners. Never disregard professional medical advice or delay in seeking it because of something you have read, viewed, or heard on the Website. If you need medical care, contact your Hospital provider.

MySinaiHealth is NOT A COMPLETE MEDICAL RECORD, but may contain selected, limited sensitive health information from your medical record, which may include test results and records related to genetic testing and counseling, drugs and alcohol, HIV, mental health and developmental disability.   


E-Mail Communication

Medical situations requiring immediate attention should not be submitted via e-mail.  Please contact your physician directly if you need to speak with someone urgently.  

Do not share personal medical information that you wish to keep confidential.  While Sinai Health System attempts to prevent unauthorized access to our Website files, such access may occur.  Your healthcare professionals do not keep any records of their Chats and Forums on our Website and will not have any records of any prior contacts you may have had.

You will receive an e-mail or secure message notification in response to your request. Anyone with access to your e-mail will be able to view this message. No private medical information will be sent. Your e-mail messages  will only be shared on a need-to-know basis.  Firewalls, encryption and audit trails further safeguard your information. When you send MySinaiHealth an e-mail, we will respond based only upon the information you provide. Therefore, in order for us to provide you with reliable services, you should e-mail sufficient information to have your needs addressed.


You agree that your activities within MySinaiHealth may be tracked by computer audit and that any entries you make and messages you send may become part of your medical record.

Disclaimers and Limitation of Liability

You agree that in no event will Sinai Health System or any of its Affiliates, any of their officers, directors, or employees, agents, third-party content providers, merchants, sponsors, licensors (collectively, "PROVIDERS") be liable, including for direct, indirect, incidental punitive and consequential damages, to you, anyone claiming through you, or anyone else for (1) any decision or action taken, or not taken, in reliance upon the Materials or other information contained on or provided through the Website and/or (2) the use or disclosure of your personal or medical information through use of the Website.

PROVIDERS do not warrant that the Website and websites affiliated with Sinai Health System will be uninterrupted, error-free, or free of viruses or other defects. The information, products and services published on this Website may contain inaccuracies and may not be current. PROVIDERS make no warranty as to the results that may be obtained from the use of the Website or as its accuracy, reliability, or currency of any information content, service, or merchandise provided.

This Website contains several links to other websites. These linked websites are not under the control of Sinai Health System or MySinaiHealth and Sinai Health System and MySinaiHealth do not endorse the linked websites. Sinai Health System and MySinaiHealth make no warranties or representations, and disclaim all liability for linked websites. You agree that Sinai Health System and MySinaiHealth have no responsibility to you with respect to any material on linked websites.

MySinaiHealth is provided by Sinai Health System on an "as is" and "as available" basis. Sinai Health System and MySinaiHealth make no representations or warranties of any kind, express or implied, as to the operation of the Website or the MATERIALS on this Website. To the full extent permissible by applicable law, Sinai Health System and MySinaiHealth disclaim the warranties and conditions, express or implied, with regard to the MATERIALS, products and services available on this Website, including but not limited to, implied warranties of merchantability and fitness for a particular purpose. You expressly agree that your use of this Website is at your sole risk. If you are dissatisfied with this Website’s content, your sole and exclusive remedy is to discontinue your use of this Website.

Applicable Law/Jurisdiction

Access to this Website is provided by Sinai Health System in the State of Illinois.  By visiting Sinai Health System’s Website or MySinaiHealth, you agree that the laws of the State of Illinois will govern these disclaimers and Terms of Use, without giving effect to any principles of conflicts of laws. You hereby irrevocably and unconditionally consent to jurisdiction in the State of Illinois.


The failure of Sinai Health System to require or enforce strict performance of any provision of these Terms of Use or to exercise any right under them shall not be construed as a waiver or relinquishment Sinai Health System’s right to require strict performance in the future. The provisions of these Terms of Use are intended to be severable.

International Users

The Sinai Health System MySinaiHealth.org Website can be accessed from locations around the world. Sinai Health System makes no representations that this Website or the Materials available through it are appropriate for use at other locations outside the United States. If you access this Website from a location outside the United States, you are responsible for compliance with all local and/or international laws.


Sinai Health System reserves the right to monitor all network traffic to this Website to identify and/or block unauthorized attempts or intrusions to upload or change information or cause damage to this Website in any fashion. Anyone using this Website expressly consents to such monitoring.



*The following entities are Affiliates of Sinai Health System:  Mount Sinai Hospital Medical Center of Chicago; Schwab Rehabilitation Hospital and Care Network; The Mount Sinai Community Foundation d/b/a Sinai Medical Group; Holy Cross Hospital; and Sinai Community Institute, Inc.,